Privacy Policy

Hero Heating & Air LLC Privacy Policy

Effective Date: June 1, 2026

Introduction

Hero Heating & Air LLC (“Hero,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, request services, or communicate with us.

Hero Heating & Air provides HVAC installation, repair, maintenance, and related heating and cooling services throughout South Carolina.

Information We Collect

We may collect:

Name
Email address
Phone number
Service address
Billing address
Payment information
Account login credentials
Service history and maintenance records
Communications submitted through forms, email, phone, or text messages
Website usage information through cookies and analytics tools

How We Use Your Information

We use collected information to:

Schedule and perform HVAC services
Create and manage customer accounts
Process payments
Send appointment reminders
Send technician arrival notifications
Provide customer support
Respond to inquiries
Improve our website and services
Comply with legal obligations
Send marketing communications where permitted by law and with appropriate consent

SMS Communications

By providing your mobile phone number and opting in, you consent to receiving text messages related to:

Appointment confirmations
Appointment reminders
Service updates
Technician arrival notifications
Account notifications
Customer service communications
Promotional and marketing messages, where consent has been provided

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors that provide support services, including customer service, scheduling, and messaging platforms, is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Cookies and Tracking Technologies

We may use cookies, analytics services, and similar technologies to:

Improve website functionality
Analyze website traffic
Enhance user experience
Measure marketing effectiveness

You may adjust cookie settings through your browser.

Information Sharing

We may share information with:

Payment processors
Customer relationship management providers
Scheduling software providers
SMS and communication service providers
Professional advisors
Government agencies when required by law

We do not sell personal information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.

Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete eligible information
Opt out of marketing communications

Requests may be submitted to:

Email: privacy@heroheatingandair.com

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.