Privacy Policy
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Hero Heating & Air LLC Privacy Policy
Effective Date: June 1, 2026
Company Information
Hero Heating & Air LLC
490 Long Point Road
Mount Pleasant, SC 29464
Website: www.heroheatingandair.com
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Introduction
Hero Heating & Air LLC, also referred to as “Hero,” “we,” “our,” or “us,” is committed to protecting the privacy of our customers and website visitors.
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This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, create an account, request services, or communicate with us. Hero Heating & Air provides HVAC installation, repair, maintenance, and related heating and cooling services throughout South Carolina.
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Information We Collect
We may collect the following information:
Name
Email address
Phone number
Service address
Billing address
Payment information
Account login credentials
Service history and maintenance records
Communications submitted through forms, email, phone, or text messages
Website usage information through cookies and analytics tools
How We Use Your Information:
We use collected information to:
Schedule and perform HVAC services
Create and manage customer accounts
Process payments
Send appointment reminders
Send technician arrival notifications
Provide customer support
Respond to inquiries
Improve our website and services
Comply with legal obligations
Send marketing communications where permitted by law and with appropriate consent
SMS Communications:
By providing your mobile phone number and opting in, you consent to receiving text messages related to:
Appointment confirmations
Appointment reminders
Service updates
Technician arrival notifications
Account notifications
Customer service communications
Promotional and marketing messages, where consent has been provided
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Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.
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Mobile Information Protection:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors that provide support services, including customer service, scheduling, and messaging platforms, is permitted.​ All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
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Cookies and Tracking Technologies
We may use cookies, analytics services, and similar technologies to:
Improve website functionality
Analyze website traffic
Enhance user experience
Measure marketing effectiveness
You may adjust cookie settings through your browser.
Information Sharing:
We may share information with:
Payment processors
Customer relationship management providers
Scheduling software providers
SMS and communication service providers
Professional advisors
Government agencies when required by law
We do not sell personal information.
Data Security:
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We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
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Data Retention:
We retain information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes.
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Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete eligible information
Opt out of marketing communications
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Requests may be submitted to:
Email: privacy@heroheatingandair.com
Changes to This Policy
We may update this Privacy Policy periodically.