Reviews

HERO Heating & Air strives for customer satisfaction! We have many happy customers who would love to share their stories with you. Take a look and read all of our testimonials below. If you are ready to start your service, please call us today at 843-258-1237 or fill out our online contact form.

"Outstanding customer service and good pricing!"

When I called for an annual tuneup of my heating system it turned out that my previous company had been sold to Hero. When I looked them up I saw all the outstanding reviews & I was reassured about using them. Well they have all these great reviews for a reason! Outstanding customer service and good pricing. I especially like the text message with my technician's name, photo, and a little bit about him - what a nice touch!

Naomi W.
      "Outstanding customer service and good pricing!"

      When I called for an annual tuneup of my heating system it turned out that my previous company had been sold to Hero. When I looked them up I saw all the outstanding reviews & I was reassured about using them. Well they have all these great reviews for a reason! Outstanding customer service and good pricing. I especially like the text message with my technician's name, photo, and a little bit about him - what a nice touch!

      Naomi W.
      "We were very happy with the service Scott provided and look forward to having him come back in the near future."

      Scott came to do a semi-annual maintenance at our home. We told him our house was constantly cold. He did a thorough inspection of our heating system and found a problem with the damper which wasn’t working properly - causing the heat to cycle on/off so the temps couldn’t stabilize. He was able to make repairs to the system so the heater could run properly and within approx 2 hours our house was warm! Scott also identified that the damper in our system was an old style and we would benefit by replacing it with a more modern system. We asked him to order the parts and set up a return visit to perform the upgrade as soon as the parts are available. We were very happy with the service Scott provided and look forward to having him come back in the near future.

      Nancy B.
      "I called other companies, but hands down HERO is the best. No sales gimmicks, honest, professional, fast, and a feel good family business. They are my heroes!"

      HERO is a great company! We called because we wanted to replace a HVAC unit and change maintenance on another. I was immediately impressed with the promptness and listening the staff gave us. David, Rocky, and Stephanie really took the time to look at our house inside and out as well as guide us with our choices. They were honest and respectful. Within a day, we had a new unit and maintenance done on our other unit. The install guys were on time, clear on what they would do, quiet, and cleaned up everything. I called other companies, but hands down HERO is the best. No sales gimmicks, honest, professional, fast, and a feel good family business. They are my heroes!

      Jennifer T.
      "I can’t speak highly enough about his professionalism, personality, and knowledge. We will use HERO Heating & Air every time."

      We had issues with our new thermostats. Rick helped to diagnose the problem and get it corrected. He was very easy to talk to, great at explaining things, and was able to quickly solve our issue. I can’t speak highly enough about his professionalism, personality, and knowledge. We will use HERO Heating & Air every time.

      Trevor J.
      "Professional, courteous of my time and my home. Super easy to work with."

      Responsive and quick appointments. They arrive on time, keep me posted on the findings and recommendations for maintenance and repair (and give me all options, not just the costly replacement option), and provide pictures and documentation of what they see. Professional, courteous of my time and my home. Super easy to work with. Text reminders for regular maintenance. They really know how to operate a business.

      Jairy H.
      "Cedrick serviced my HVAC this week and I could not be more pleased with his professionalism, good nature and helpful attitude."

      I reached out to HERO because I had observed a few team members working on a neighbor's home and I could tell they enjoyed their work and their company. Cedrick serviced my HVAC this week and I could not be more pleased with his professionalism, good nature and helpful attitude. Thanks, HERO!

      Jessica E.
      "He immediately diagnosed the issue, but best of all, he took the time to explain to me what had happened and what it would take to repair my AC unit."

      Cedrick was polite and very professional. He immediately diagnosed the issue, but best of all, he took the time to explain to me what had happened and what it would take to repair my AC unit. I highly recommend Cedrick and HERO Heating and Air

      Amy F.
      "All good and very professional!"

      Excellent service, again, by HERO! Daniel Ford provided a full maintenance check of our HVAC system and then gave us a full rundown of what had been done, etc. All good and very professional!

      Keith W.
      "We’ve always received fast and friendly service from everyone at HERO Heating and Air, and today was no different."

      Daniel Ford came right on time and was super quick, kind, and knowledgeable. We’ve always received fast and friendly service from everyone at HERO Heating and Air, and today was no different. Whether you need scheduled maintenance or an emergency repair, I couldn’t recommend anyone better. I’ve used HERO for both and have never been disappointed.

      Michael W.
      "We have been super impressed with HERO Heating and Air and will be using them for the long haul."

      They have been wonderful and work hard to make your experience as personable as possible. They are incredibly thorough and responsive with a text messaging system keeping you posted on your appointment status all the way through when your technician arrives. They share bios about your technician so that you can have a glimpse of who they are outside of work (so cool!). They are accommodating and will work hard to get you seen. We have been super impressed with HERO Heating and Air and will be using them for the long haul.

      Kristin S.
      "Based on this one experience, I would highly recommend HERO Heating and Air."

      Scott was our HERO Technician and he did a very good job of explaining the work and the issues noted as well as the repairs. Based on this one experience, I would highly recommend HERO Heating and Air.

      Richard N.
      "Everyone was very polite and nice. I couldn't be happier with how everything turned out. I am a customer for life now."

      My AC unit stopped working and I called Hero. Their staff on call were very friendly and helpful. They got me an appointment as soon as possible. Being that it was in the middle of August when my air went out, they were very sympathetic to my situation and worked as quickly as they could to get me a new unit. They came out on time and worked very quickly and efficiently to get my new system up and running. Everyone was very polite and nice. I couldn't be happier with how everything turned out. I am a customer for life now.

      Dana K.
      "This is my first experience with HERO and as first impressions go, I am pleased. I have purchased an annual service check which includes one checkup every 6 months. See ya in 6!"

      I used Google to search for an HVAC company in my area. I was more interested in a company that specializes in HVAC primarily. I have a vacation home and requested an HVAC check-up. When I called for information the young lady answered all my questions and provided a quick appointment to align with my upcoming visit. I am impressed with the local establishment of this business along with a projected strong work ethic. On the day of the service, I received a text with a picture of the technician along with a brief bio ( nice touch ) and real-time tracking. When the technician arrived; a young man named Cedrick, was very informative including an array of pictures taken of the entire HVAC air handler, electrical components, drains, and coil. He then proceeded to service the outside unit. Very thorough! This is my first experience with HERO and as first impressions go, I am pleased. I have purchased an annual service check which includes one checkup every 6 months. See ya in 6!

      Mike M.
      "HERO Heating and Air is the best HVAC company I have worked with."

      HERO Heating and Air is the best HVAC company I have worked with. Their communication and responsiveness have been outstanding. Most recently, Cedrick arrived on time and was professional and friendly. I highly recommend HERO for any HVAC needs.

      Bonni R.
      "I’m so glad we called HERO Heating and Air!"

      Daniel Ford is an excellent technician! Personable, knowledgeable, and explained everything he did. He took his time to make sure everything was working properly. I’m so glad we called HERO Heating and Air!

      Rebecca L.
      "As a young homeowner, I truly appreciate their honesty and integrity!"

      Daniel Ford was extremely professional. Very informative and thorough. He took his time analyzing and doing all he could for my 27-year-old unit. As a young homeowner, I truly appreciate his honesty and integrity!

      Charlotte H.
      "It was truly a pleasure working with HERO, and I plan to use them again in the future."

      HERO Heating & Air repaired my broken fan motor for a very reasonable price - one-third of the cost that a competitor quoted me!! My technician Kenny was so professional and timely. It was truly a pleasure working with HERO, and I plan to use them again in the future.

      Amanda S.
      "From the scheduling to the actual servicing/repairs, HERO was amazing!"

      When your AC breaks on the hottest weekend of the year, you need someone you can trust and rely on. From the scheduling to the actual servicing/repairs, HERO was amazing! Cedrick was awesome, extremely responsive, helpful, and saved us from having to replace our whole unit! 10/10 would recommend them to everyone. Thank you, Cedrick and HERO!

      Emily S.
      "The most knowledgeable technicians that I have ever had the privilege of meeting."

      Matt and Teddy are two of the most knowledgeable technicians that I have ever had the privilege of meeting. The extensive work required to install three new HVAC systems, and repair ductwork was completed with such confidence and pride. What a tribute to the HERO company, and the work ethic of the employees.

      Linda S.
      "5 stars, actually more if possible."

      Rick, the technician who came out to our house was very professional, respectful, and knowledgeable. He did a great job and was very thorough. He gets 5 stars, actually more if possible.

      John V.
      "I highly recommend HERO to everyone I know."

      Always prompt responses to our calls and technicians always on time and VERY professional and know what they are doing. I highly recommend HERO to everyone I know. Cedrick was great and very knowledgeable.

      Dawn L.
      "This company excels at customer service."

      Rick was on time and very knowledgeable about HVAC systems. He completed a thorough inspection and was able to explain everything clearly. He recommended a repair that will help the life of my unit. This company excels at customer service.

      Erica K.
      "Great quality, very professional service, and great value."

      We've been using HERO Heating & Air for our HVAC maintenance since we moved to the area, and they recently installed a new AC and furnace for us after our most recent service revealed a leak and some other issues that weren't worth fixing. They did a great job! They were able to get us on the schedule for installation very quickly and at a time that worked for us, which was awesome. Great quality, very professional service, and great value. We've been living with our new system for a few weeks now and absolutely no issues. Would highly recommend!

      Caryln R.
      "So professional, friendly, explanatory, and thorough."

      Once again, am SO GLAD to have HERO as my HVAC peeps! Semi-annual cleaning was painless. Daniel was 200% awesome! So professional, friendly, explanatory, and thorough. These folks have hit all the nails along the way!

      Sara J.
      "Service was scheduled quickly and communication via text and phone was convenient and timely."

      I definitely recommend HERO for all HVAC needs. Service was scheduled quickly and communication via text and phone was convenient and timely. Cedrick led the onsite repair project and was professional and helpful. He was assisted by Daniel who I also recommend.

      Laura C.
      "It is rare to have a positive experience with each person within a company during a transaction, however, HERO Heating and Air has accomplished it."

      It is rare to have a positive experience with each person within a company during a transaction, however, HERO Heating and Air has accomplished it with our recent AC outage. From the first phone call we made to HERO to the conclusion of the service call, each person we spoke to was extremely professional and took the time to explain every step along the way. Communication was great with follow-up emails, texts and/or phone calls to keep us up to date on when they were arriving or any changes in schedule. Great experience and highly recommend the HERO Heating and Air team. Thanks!

      L.S.
      "As always, HERO provided professional, competent, and courteous service."

      As always, HERO provided professional, competent, and courteous service. I'm happy to recommend them as an HVAC service provider.

      Steve R.
      "I feel confident that my system is ready for the heat of the summer."

      HERO Heating and Air are a wonderful company to call when you need HVAC help. The office staff does their best to schedule the technicians as quickly as possible and my most recent call was a bit of an emergency because my thermostat was not working. Cedrick arrived early the next day and was able to identify and resolve the problem without having to replace the thermostat. He also performed a thorough check of the system and completed some preventative maintenance. Cedrick was professional, thorough, and took the time to explain what he did. I feel confident that my system is ready for the heat of the summer.

      Rene D.
      "Needed HERO to come out again to verify some work done on a previous repair. They remain the BEST (and our technician Cedrick is second to none)."

      Needed HERO to come out again to verify some work done on a previous repair. They remain the BEST (and our technician Cedrick is second to none). Couldn’t ask for more from an HVAC provider. Cedrick texted prior to arrival, arrived on time, and completed our semi-annual maintenance service quickly and efficiently. I’ve used Hero (formerly Custom Climate) for years, and I wouldn’t hesitate to recommend them to others. Thanks for the great customer service!

      Raymond I.
      "Fixed our issue within two hours of us making the call and explained everything to us. I get why they are called HERO! Saved the day!"

      I was impressed from the second Andrew called me back from the answering service to the moment Kenneth left our house. I’m 8 months pregnant and we came home from out of town to an 89-degree house. Andrew helped have a technician to our house shortly after we called and Kenneth had fixed our issue within two hours of us making the call and explained everything to us. I get why they are called HERO! Saved the day!

      Rebekah F.